A DYNAMIC, FAST-PACED COURSE...to help you effectively resolve difficult problems in face-to-face meetings with employees, work teams and even your own manager.
Packed with SKILL BUILDING and SPECIFIC "HOW TO" STRATEGIES that you can use immediately.
Designed for Managers, Supervisors, Team Leaders, and others in Leadership Positions who work in Non-profit Organizations.
Managers and supervisors face many challenges, but few are as unwelcome and emotionally charged as the difficult and awkward conversations we must have with co-workers and employees who require re-direction, correction or firm confrontation about the quality of their work or their behavior on the job. In addition, sometimes you have to address problems in your working relationship with your own manager or supervisor.
Much of effective management is good communication -- setting expectations, assigning work, giving performance feedback, delegating, recognizing good work, administering reviews, reprimanding, career counseling and more. Each of these management functions requires us to communicate with precision and honesty and to do so in such a way that others can clearly understand without feeling defensive or attacked, especially if what we are communicating includes something negative.
Most of our work is done through conversations. Sometimes we lead, sometimes we participate and sometimes we facilitate conversations. None are easy but some are just plain hard. Our focus in this workshop is on these “hard” conversations. In addition to ‘what to say’ in these difficult conversations we will also discuss the issues you must take into account and provide a model for each type of conversation. We will also emphasize relevant skill building for each.
Certificate of Attendance for 5.5 clock hours will be provided.
2632 East Sierra Street / Phoenix, AZ 85028 / (602) 674-0911 (602) 997-5010 (fax)